Shipping policy

Shipping

Shipping is free for UK customers and take 2-4 working days on average to arrive. 

Once your parcel has been despatched, we will send you an email to notify you. 

If your order hasn't arrived within the above shipping time, please get in touch by emailing info@thesareetop.com. 

Please note that we cannot ship to PO Boxes.

 

Returns

Returns are free for UK based customers whilst International returns (including Ireland) are the responsibility of the customer.  Returns must be made within 28 days of delivery of your items. 

For UK customers, visit www.thesareetop.com/account  to start your return. A free Royal Mail returns label will be emailed to you.  Return requests can be made up to 28 days after your items have been delivered.

Your returned item(s) must be in original packaging, unused, unwashed and in  original condition with all labels and tags intact.

Refunds will be issued within 3-5 business days. Your refund may take longer to show in your bank account.

Returning your item because it is faulty

If your product develops a fault within 14 days of purchase, please email info@thesareetop.com with clear photographs of the fault. Once accepted, we will issue a free Royal mail returns label and we’ll either exchange the item with free shipping, or, refund the item along with the original shipping costs subject to full inspection of the item.

Cancelling an order before it has been delivered

You may be able to cancel an order before it has been delivered if you get in touch with us within 24 hours by emailing info@thesareetop.com.  This timeframe is not This timeframe is not guaranteed.